Cancellations & Refunds Policy
Last Updated: March 24, 2026
1. Overview
At Tailwind HTML to CSS Converter, we want you to be satisfied with our services. This policy outlines our cancellation and refund procedures for Premium purchases.
2. Free Service
Our free tier requires no payment and can be used without any financial commitment. You can use the free features indefinitely with daily usage limits.
3. Premium Service - One-Time Payment
The Premium access is offered as a one-time payment of $10 USD, providing lifetime access to premium features.
✅ Refund Eligibility
You may be eligible for a refund under the following circumstances:
- Request made within 14 days of purchase
- Technical issues that prevent use of the service
- Duplicate or accidental purchases
- Service not as described
❌ Non-Refundable Situations
Refunds will NOT be granted in the following cases:
- More than 14 days since purchase
- Service has been extensively used (over 100 conversions)
- Violation of Terms and Conditions
- Change of mind after extended use
4. Refund Process
How to Request a Refund
1
Contact Us: Send an email to geekygautam1997@gmail.com with your request
2
Provide Information: Include your account email, transaction ID, and reason for refund
3
Review Process: Our team will review your request within 5-7 business days
4
Decision: You will be notified of the decision via email
5
Processing: Approved refunds are processed within 10 business days
5. Refund Methods
Refunds are processed through the original payment method:
- PayPal: Refunded to your PayPal account
- Processing time may vary depending on your payment provider
6. Account After Refund
If a refund is granted:
- Your Premium access will be revoked
- Your account will revert to Free tier
- You will retain access to free features
7. Disputed Charges
If you file a chargeback or dispute with your payment provider without first contacting us:
- Your account will be immediately suspended
- We will provide evidence to the payment processor
- Reinstatement requires resolution of the dispute
8. Service Credits
In some cases, we may offer service credits instead of monetary refunds:
- Extended Premium access
- Additional features
- Future purchase discounts
9. Cancellation of Premium Features
Since Premium is a one-time payment with lifetime access:
- There is no subscription to cancel
- Premium access continues indefinitely
- No recurring charges will occur
10. Changes to This Policy
We may update this Cancellations and Refunds Policy from time to time. Changes will be effective upon posting to this page with an updated "Last Updated" date.
11. Contact Us
12. Governing Law
This policy shall be governed by and construed in accordance with the same laws as our Terms and Conditions.
13. Relationship to Other Policies
This Cancellations and Refunds Policy should be read in conjunction with our:
- Terms and Conditions
- Privacy Policy